Jawabkan1. Who these terms are with
These terms are an agreement between SENTUAH JAYA WORKS (SSM No. 202603205142 (NS0326104-P)), a sole proprietorship registered in Malaysia, of 9-10, Avenue Crest, Jalan Jubli Perak 22/1, Seksyen 22, 40300 Shah Alam, Selangor, Malaysia, trading as Jawabkan — “we”, “us”, “Jawabkan” — and you, the person visiting this website.
Reach us at hello@jawabkan.com or on WhatsApp at +60 19-391 3891.
2. What you are agreeing to, and when
These terms govern your use of this website, and nothing else. They apply from the moment you use the site.
Jawabkan is sold as a monthly subscription, but not through this website. There is no checkout here, and nothing on this site — including the pricing page and the demo chat — forms a subscription or commits you to one. If you decide to subscribe, we agree separate written terms with you at that point. Requesting or attending a demo commits you to nothing.
If we have signed a separate written agreement with you, that agreement governs wherever the two disagree.
3. Using this website
The site is informational. The demo on it is a fixed script that plays out in your browser — it is a recording, not a live assistant, not an AI answering you, and not a quotation, and the shop it depicts is invented. Prices and capabilities described anywhere on this site are indicative until confirmed in a quotation for your business.
Don’t attempt to disrupt the site, scrape it at a volume that degrades it for others, or use it to distribute anything unlawful.
4. Personal data
How we handle personal data — including anything you send us through the enquiry form on this site — is set out in the Privacy Notice, which forms part of these terms. A Bahasa Malaysia version is published alongside it, as section 7(3) of the Act requires.
5. Warranties, and their limits
We warrant that we have the right to operate this website and to publish what appears on it.
Beyond that, and to the extent Malaysian law permits, this website is provided as-is. We do not warrant that it will be uninterrupted or error-free, or that the information on it is complete or current. Nothing on this website is a promise of revenue, response rate or conversion.
Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, for fraud, or any right you have under the Consumer Protection Act 1999 where it applies to you.
6. Limitation of liability
Subject to section 5, neither of us is liable to the other for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or indirect or consequential loss, however it arises.
Our total liability arising out of or in connection with your use of this website, in contract, tort, negligence or otherwise, is limited to a fixed sum of RM10.00 (Ringgit Malaysia Ten only).
7. Indemnity
You agree to defend, indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of section 3 of these terms, or your wilful misuse of this website.
8. Changes to these terms
We may update these terms. We will post the new version here with a new version number and date. Continuing to use this website after that means you accept the updated terms.
9. Events outside our control
We are not in breach for a failure caused by something genuinely beyond our reasonable control — including outages at a platform or hosting provider, internet or power failure, natural disaster, epidemic, or government action.
10. Governing law and disputes
These terms are governed by the laws of Malaysia.
Before starting formal legal proceedings, you agree to raise the dispute with us in writing at hello@jawabkan.com and give us 30 days to attempt to resolve it amicably. Most things are settled at that stage. Subject to the foregoing, the courts of Malaysia have exclusive jurisdiction over any dispute arising out of or in connection with these terms or your use of this website.
11. General
- Assignment. We may transfer these terms to a company that acquires our business, on notice to you.
- No partnership. Nothing here makes either of us the other’s partner, agent or employee.
- Severability. If a provision is unenforceable, the rest stands.
- No waiver. Not enforcing a term once does not waive it.
- Entire agreement. These terms and the Privacy Notice are the whole agreement between us on the use of this website, and replace anything said beforehand — except any signed agreement covered by section 2.
- Notices. Written notice means email to hello@jawabkan.com, or to the address you last gave us.
- Third parties. Nobody other than you and us has any right to enforce these terms.
- Language. These terms are published in English and Bahasa Malaysia. In the event of any inconsistency, ambiguity or conflict between the English version and the Bahasa Malaysia version, the English version prevails.
12. Questions
If any of this is unclear, ask — hello@jawabkan.com. A term you didn’t understand is a term we wrote badly.