JawabkanCustomer enquiry assistant for Malaysian businesses
Routine questions answered. Your team gets its time back.
Customers ask faster than your team can answer. Jawabkan answers the routine ones on WhatsApp, your website, Telegram and LINE, only from facts you approve, and hands everything else to your team.
- Routine questions are answered by AI, from your facts. Anything uncertain comes to you.
- Pilot needs no card. Then RM199 or RM399 a month, no setup fee, no contract.
- Sentuah Jaya Works (SSM 202603205142), Shah Alam. Connected through Meta's official WhatsApp sign-up.
Approved fact: answered Not in your facts: sent to you.
The questions you answer every day. Answered the way you approved.
You give Jawabkan your facts once: prices, stock, hours, how to order. It answers from those facts and nothing else, in the language your customer writes in. Every reply below is a real answer recorded from the engine on 9 October 2026. Below, Contoh Hardware, a fictional shop you can ask yourself in the live demo.
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“Cat dinding 5 liter berapa?”How much is the 5 litre wall paint?
Your approved factWall paint, 5 litres: RM89
RM89 satu tin.
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“Ada stok paip PVC ¾ inci?”¾ inch PVC pipe in stock?
Your approved factPVC pipe ¾": sold out, new stock arrives Friday
Stok ¾ inci habis buat masa ni, stok baru masuk hari Jumaat.
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“Buka hari Ahad?”Open on Sunday?
Your approved factSunday: 9am to 1pm
Buka, hari Ahad 9 pagi sampai 1 tengah hari.
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“Macam mana nak order?”How do I order?
Your approved factSend the item list and address on WhatsApp; the shop confirms the total and payment details first
Hantar senarai barang dan alamat delivery kat sini. Kami akan bagi jumlah harga dan detail payment sebelum barang dihantar.
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“Kalau ambil 200 tin cat, boleh bagi diskaun?”A discount for 200 tins of paint?
Not in your factsJawabkan does not guess a price
The customer is told the owner will reply. You get the question, with the conversation so far, by email.
Answers are only as current as your facts. Prices or stock changed? Send us the change and we load it: within 2 business days on Starter, the same day on Growth.
From a customer's question to the right answer, in four steps.
Jawabkan plugs into the channels your customers already use — your WhatsApp Business number, your own website, Telegram and LINE. No app for your customers to download, and no new habit for you to learn.
Illustration. A typed example of the flow, not a recorded answer. For real answers from the Jawabkan engine, try the live demo.
Illustrated walkthrough transcript (a typed example, not a recorded answer). The customer writes: "Boss, ada stok? Boleh deliver ke JB esok? PM price." Jawabkan replies: "Ada stok, RM89 untuk size tu. Kalau order sebelum 3PM, JB biasanya sampai esok. Saya dah catat nama dengan nombor you — owner confirm dengan you pagi ni." The enquiry is captured as a lead — name Aisyah, one unit in size M, delivery to Johor Bahru by tomorrow, quoted RM89 — and emailed to the owner, with nothing needed until 9AM.
Customer reaches out
On the WhatsApp number on your signage, receipts and social pages — and on your website, Telegram or LINE.
Jawabkan answers from your facts
Using your real prices, services, hours, and FAQs — not a generic script.
The enquiry gets captured
Name, contact, and what they need are logged, so nothing sits buried in chat history.
Anything unusual comes to you
Routine questions are answered from your facts. Anything unusual is passed straight to you, with the conversation.
Two plans. Priced per month, not per message.
Both plans include setup, WhatsApp, website chat, Telegram and LINE. Start with the free 14-day assisted pilot; pay only if you decide to continue.
1,000 conversations a month
For one location and a small team. Changes loaded within 2 business days.
2,500 conversations a month
For busier businesses. Changes loaded the same day.
- What is a conversation?
- One customer thread, however many messages it takes. Conversations on every channel count together.
- WhatsApp fees from Meta
- Separate from our price. Meta bills them directly to your own WhatsApp Business account, and we add nothing. Each number gets 1,000 free service replies a month from Meta, then about RM0.0564 per reply (checked on 19 Oct 2026). Website chat, Telegram and LINE have no messaging fees.
- No surprises
- No setup fee, no contract, no SST added. Go over your allowance and nothing is switched off: if you are consistently near it, we suggest the right plan, and nothing changes without your approval. No surprise bills.
Most SME owners have already been burned by a chatbot.
The complaints are consistent, and they're fair. Here's what usually goes wrong, and exactly how we've built around each one — so you can judge before you try anything.
"The AI invented a discount"
Open-ended bots get talked into promises the business can't keep — discount codes that don't exist, delivery dates nobody can meet.
It quotes your list, or it stops
Jawabkan is built to answer from your actual prices and policies. Bargaining, custom quotes and anything off-list are meant to reach you rather than be guessed at — we'd rather it said "the owner will confirm" than invent a number.
"My WhatsApp number got banned"
Cheap tools automate WhatsApp by scanning a QR code and driving your account like a robot. Meta treats that as unauthorised automation — and bans the number your whole business runs on.
Built on Meta's official WhatsApp route
Jawabkan connects through Meta's own official WhatsApp sign-up, not the QR-scanning tools that drive your account unofficially, which is the usual reason numbers get banned. It takes longer to set up, and we think it's the only version worth running a business on. Here is what official WhatsApp actually costs in Malaysia, and why the cheap tools can charge what they do.
"Customers got stuck in a menu loop"
Press 1 for sales, press 2 for support — and no way to reach a person. Customers give up and message the competitor who replies manually.
Ask for a human, and it steps aside
No menus, no persuasion attempt. A complaint, a repeated question, or the words "talk to someone" ends the bot's turn — and passes the conversation so far to you, so the customer isn't made to repeat themselves.
"It was obsolete after three months"
Agencies sell a one-off build for RM2,000–5,000, hand it over, and move on. Prices change, the menu changes, a promo launches — and the owner has no way to update it.
A service, not a handover
Send us the new price list, the new hours, the new promo — however you have it, and we keep your assistant current. Ongoing updates are part of the subscription, not a separate project you have to commission.
"Another dashboard I never log into"
Leads pile up in a web portal the owner has no time to open, so the tool quietly stops being used and the subscription gets cancelled.
It comes to you, not to a portal
Leads and handoffs are emailed to you the moment they happen, with the conversation attached — on the phone in your hand, rather than piling up in a portal you have to remember to check.
"It didn't understand how people actually type"
Real messages look like "Boss, got ready stock tak? Boleh deliver ke JB esok? PM price." Bots trained on formal English or formal Malay fall over on the first sentence.
Built for how Malaysia messages
Code-switching, shortforms and three questions in one message are treated as the normal case, not the edge case. That exact sentence is the one playing in the walkthrough above — it answers all three parts.
Who Jawabkan is for.
Built for
Established Malaysian businesses where enquiries never stop:
- clinics, asked about hours, fees and how to book;
- tuition centres, asked about classes and fees at 10 pm;
- suppliers and distributors, asked about prices, specifications and delivery;
- shops with staff or branches, so every customer gets the same answer.
Jawabkan is not for you if…
- you want to send blasts or broadcasts to a list of numbers;
- you want a bot to close sales for you;
- you are looking for a CRM.
What it hands back to you
- complaints;
- custom quotes;
- anything you haven't approved yet.
Routine questions are answered from your facts. These come straight to you, with the conversation.
Search by the problem you need to fix.
Most owners do not start by searching for an AI chatbot. They search after something goes wrong. Start with the situation that brought you here and see the practical fix.
Before you buy a chatbot, find the leak.
Automation is not the answer to every conversation. It is useful when the same preventable problems keep costing you time, leads or trust.
Slow replies
A customer asks at 9:47 PM, while you are closed. By morning, they have already messaged someone else.
Fix after-hours enquiries →Repeated questions
You answer the same price, stock and delivery questions instead of spending time on customers who need your judgement.
See what Jawabkan can answer →Buried questions
The questions that really need you — a custom quote, a complaint, something unusual — wait behind fifty routine ones. Jawabkan answers the routine ones from the facts you approve and passes the rest to you straight away.
See the human handoff rules →Four questions. Three languages. One thread.
A sample evening's exchange with the assistant, scripted on made-up data for a fictional shop — including where it refuses to invent a discount and fetches the owner, and where it politely declines a question that has nothing to do with the shop.
On a real account this answers from your own price list, hours and FAQs — on your WhatsApp Business number through Meta’s official sign-up, and on your website, Telegram and LINE.
Start your 14-day pilot here
Leave your name and WhatsApp number. Within one business day we ask a few quick questions about the enquiries you get, then set the pilot up with you: no card, no setup fee. Want to try it this minute instead? Any Try it yourself button opens the self-test.
Built for how Malaysian customers actually reach out.
WhatsApp, website, Telegram and LINE
Live on the number on your signage, so customers keep messaging where they always have — and on your site, Telegram and LINE.
Answers from your own business info
Only the prices, services, hours and FAQs you approve, so customers hear what you would actually tell them. It does not learn new facts from chats.
Multilingual by default
Handles enquiries in Bahasa Malaysia, English, Mandarin and Tamil — replying in whatever language your customer writes in, Manglish and Tanglish included.
One assistant, built to fit almost any SME.
Jawabkan answers from your own price list and FAQs, not a fixed script — so the same engine works whether you sell products, book appointments, or quote jobs. Three businesses below, three languages, one assistant.
Retail & E-commerce
Sizes, prices and delivery rates, answered from your list. Today’s stock and anything that needs a decision come to you.
F&B
Menu, hours and catering enquiries answered around the clock — and the ones that need you, like a big catering order, sent straight to you, not lost in the Saturday rush.
Clinics & Personal Care
Appointments, fees and directions, without tying up your front desk — and never a word of medical advice, which is exactly why it can be trusted with the rest.
Your business. Your answers. Your time back.
Start with the free 14-day assisted pilot: we load your facts with you, and you see every answer. Or test it now: paste a few prices and ask it 10 questions your customers ask.
To test answers from your own business facts, we need your name, WhatsApp number, business name and a few facts. No card and no subscription. Try the fictional shop first — no details required.
